Call Centers/Germany/Anonymised
Project N, a German outbound call center
An established call center with 70 to 100 agents moved its high-volume outbound campaigns onto autonomous voice agents, then rebuilt the operation around them.
- 65%
- Less operational time wasted
- 35% → 45%
- Outbound target achievement
- 7,000
- Outbound contacts per day
- 50k+
- API requests per day
Representatives speak only with genuinely interested customers, measured against the workflow before automation.
The share of contacted customers successfully persuaded, reached within a few weeks of the initial integration.
Peak daily volume handled inside the Kilevel system.
Automated system interactions in daily operation, transmitted without error across the campaign period.
The starting position
- An operational workforce of 70 to 100 agents carrying the entire outbound load by hand.
- Between 3,000 and 7,000 outbound customer contacts a day, with a manual workflow at every step.
- Representatives spending much of the day on contacts who were never going to qualify.
- GDPR obligations that ruled out any approach without real data sovereignty.
What was built
- 01Manual outbound workflows were replaced with autonomous, action-oriented voice agents running the campaigns end to end.
- 02The customer’s system and the Kilevel API synchronise on every call event, so campaign state is never reconstructed by hand.
- 03Campaigns trigger automatically from activity in the customer’s CRM rather than from a scheduled export.
- 04Qualified contacts are handed to human representatives, who now speak only to people worth speaking to.
Recognise the starting position?
Talk it through