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KILEVEL © 2026

Careers at Kilevel

Build the Future of AI with People Who Care

We are looking for passionate builders and creators who want to shape world-changing technology together, in a culture where you matter as a person.

Send Open Application

"Not from fear, from passion."

That is the core of our culture. We don't want employees who merely function. We want people who thrive. The best do their best work when they experience trust, freedom, and purpose. That is the foundation on which we are building Kilevel.

No Fear Culture
Trust & empowerment
Self-Realization
We actively support
Human Principles
Always, no exceptions
THE TEAMEvery desk the same heightLow hierarchy, however much wegrow. Every voice counts.REMOTE-FIRSTWork where you thriveYour own island, your own rhythm.We measure impact, not attendance.THE COREOne shared missionEvery island wired the same way,nobody is just a cog.YOUR SEATOpen, and waiting for youSame desk, same connection,from day one.
A seat at the same table. Everyone works from an island of their own, everyone is wired to the shared mission the same way, and one island is still open.

What Defines Us

Values we don't negotiate, today or in the future.

Passion, Not Fear

We believe the best work happens when people act from enthusiasm, not fear of consequences. No micromanagement culture, no control obsession.

Remote-First & Flexible

Work from wherever you thrive. We measure results, not attendance. Flexible hours, time zones, no mandatory office.

Personal Development

Your growth matters to us, not just as an employee, but as a person. We actively support you in becoming the best version of yourself.

Work with the Best

Our team includes seasoned software architects and engineers with Fortune 500 backgrounds. You'll learn from world-class professionals every day.

Autonomous Action

We expect you to think and act independently. Low hierarchy, fast decisions, and your opinion genuinely counts, regardless of your seniority level.

You're Not Just a Cog

You're an important member of our work family. Even if our paths part ways someday, we are genuinely invested in your best future, always.

Ethical Software

We do not build software that harms society, and we actively avoid customer use cases that conflict with our ethical principles. This is non-negotiable.

Human Work Conditions

No lines-of-code nonsense. Freedom, common sense, and quality over quantity. We measure impact, not busyness.

Open Positions

EMEA preferred for overlapping collaboration hours. Remote-first, work where you think best.

No matching role? Write to us anyway, good people always find a place with us.

Our Promises to You

These are not marketing. They are built into how we work, hire, and make decisions, every single day.

  • ✓Low hierarchy, no matter how much we grow
  • ✓Your opinions feed into our decisions
  • ✓We never change our core philosophy
  • ✓Everything is open for discussion, really
  • ✓You will always remain part of our community
No open role that fits?

Send us an open application. We always listen to exceptional people, regardless of whether a matching role is currently posted.

[email protected]

We respond to every application.

Next step

Ready to Transform Your Call Operations?

Join Europe's largest infrastructure enterprises already running their call operations on Kilevel with premium AI quality.

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FAQ

Frequently Asked Questions

Everything you need to know about Kilevel.

Kilevel is a full-stack AI operations platform for businesses that communicate at scale. It unifies phone calls, WhatsApp, SMS, email, and web conversations under a single AI-native operating system, with visual workflow automation, omnichannel inbox, AI conversation analysis, and real-time operational control. From solo operators to enterprise teams, Kilevel runs autonomously across your entire communication stack.

Legacy IVRs follow rigid scripts. Chatbots handle text in isolation. Kilevel is an AI-native operations platform that handles real phone calls, WhatsApp, SMS, email, and web conversations simultaneously, with genuine contextual understanding. Agents adapt mid-conversation, book appointments, trigger follow-up automations, analyze every interaction, and hand off to humans when appropriate. The entire stack runs from a single platform: inbound queue, outbound campaigns, post-call intelligence, and operational reporting.

Yes. You can build and test your AI agent for free using our library of ready-made industry templates or by starting from scratch. Design call flows, configure channels, and connect integrations before going live. When you deploy, you pay a monthly subscription fee, which already includes a bundle of free AI minutes per month. Any usage beyond the included allowance is billed on a pay-as-you-go basis. No seats, no surprise fees.

No seats, no per-user charges. Kilevel combines a monthly subscription with usage-based pricing: each plan includes a pool of free AI minutes per month, and additional usage beyond that is billed at a per-minute rate. Building, testing, and configuring agents is free. Once live, costs scale predictably with your volume. Enterprise customers with high-volume commitments can discuss custom pricing agreements.

Most teams ship their first agent within a day. Kilevel comes with a library of industry-specific templates that cover the most common call flows and channel configurations out of the box. Pick a template, configure your agent's persona and rules, connect your tools, and deploy, no code required. Custom flows are built visually, and the AI flow assistant can generate an entire flow structure from a single descriptive sentence.

Kilevel gives your team leverage, not a replacement. AI agents absorb the volume of after-hours calls, common questions, appointment bookings and multilingual conversations, so your staff can focus on complex cases that genuinely need a human. Built-in sentiment analysis and configurable handoff triggers mean the AI always knows when to step aside.

The platform, the database and your recordings run on Google Cloud in Frankfurt, Germany, and the telephony infrastructure sits in a German data centre. Speech and language providers are used through their EU endpoints wherever the provider offers one. Where a provider processes outside the EU, that transfer runs on Standard Contractual Clauses, and every such provider is named with its processing region in our public Trust Center. An Article 28 data processing agreement applies from day one, with no separate negotiation, and we never use your data to train models.

Yes. Agents can detect a caller's language and respond accordingly, or you can configure language-specific flows per channel. This is particularly relevant for European businesses serving customers in German, French, Spanish, Dutch, and other languages alongside English, all within the same platform, without duplicating your entire agent setup.

No. The platform is designed for operators first. Flow building, agent configuration, channel setup, and integration connections are all no-code. Developers who want deeper control get a full REST API, webhooks, MCP-compatible tool discovery, and prompt-level customization, but none of it is required to run a production deployment. Non-technical teams operate Kilevel every day.

Completely. Every flow, agent behavior, escalation rule, and analysis signal is configurable, visually, without code. You define the tone, language, fallback responses, and handoff conditions. Advanced users can go further with prompt modules, templating parameters, flow templates, and a full REST API. If your workflow is unusual, Kilevel almost certainly supports it.

Complete control. You define tone, language, permitted topics, and response templates using prompt modules and templating parameters, reusable building blocks your agents draw from consistently. Escalation rules trigger human handoff based on sentiment, topic, or conversation outcome. Every configuration is fully testable in a sandbox before it touches a real customer.

You have full control over what your agent says. Define tone, language, and exact response templates. Escalation rules let you specify when a conversation gets transferred to a human, based on topic, negative sentiment, or repeated failed attempts. Everything is testable before it goes live, and you can iterate on agent behavior at any time.

Yes, and often without any setup at all. Kilevel supports MCP (Model Context Protocol), which means it can automatically discover and digest integrations from modern CRMs, ERPs, and data platforms. For everything else, there are webhooks, a REST API, and pre-built connectors. Your data flows in and out on your terms.

Both directions are fully supported. Kilevel uses MCP (Model Context Protocol) to automatically discover and integrate modern CRM and ERP systems, often with zero connector setup. In the other direction, Kilevel's REST API lets your own tech stack trigger calls, campaigns, and automations externally, and pull conversation results, analysis, and outcomes back into your systems on demand.

Yes, automatically. Kilevel scales concurrent lines dynamically, whether you're handling 10 conversations or 10,000, the infrastructure adjusts without manual intervention. The Operations Control Center gives you live visibility into concurrency, queue depth, and agent performance, so you're never operating blind at scale.

Your data sits in Frankfurt, Germany: platform, database and recordings on Google Cloud, telephony in a German data centre. Credentials are encrypted at the column level with AES-256-GCM, every query is scoped to its owning account, sub-users carry project-specific roles, and administrative actions are written to a reviewable audit trail. We process only on your documented instructions and never train models on your data. The full subprocessor list, with the processing region of each, is published in our Trust Center.

Kilevel agents are designed to manage uncertainty without frustrating the caller. They can ask clarifying questions, offer alternate paths, or escalate to a live operator, automatically, based on rules you set. The Attention Suite enables immediate human takeover mid-conversation without any disruption to the customer experience.

Kilevel agents handle uncertainty without derailing the experience. They can ask clarifying questions, reroute the conversation along alternate paths, or escalate to a live operator, all automatically, based on configurable rules. The Attention Suite lets operators intervene instantly mid-call, taking over the conversation without the customer noticing any disruption.