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KILEVEL © 2026

Automations & Workflows

One Canvas for Everything That Should Happen by Itself

One visual canvas wired into everything your business already does, from a one-hop webhook relay to a multi-stage AI pipeline that launches calls, produces media, asks a human for approval, and benchmarks itself. The node catalog keeps growing.

However You Want It to Start

Every workflow starts with a trigger. Which one you pick decides whether it runs on a schedule, from your own backend, from a third-party system, or gets called mid-conversation by one of your AI agents.

ScheduleThird partyYour backendAI agentONE WORKFLOWEvery trigger, one runRESULT
Four inlets, one gate, one run: which trigger fires decides only where the line enters, not what happens after it.

Manual Launch

Run it yourself from the dashboard, with a form for its input.

Time Schedule

Cron-style scheduling with timezones, nightly, hourly, weekdays only.

Webhook / API Call

Fire from your own backend over REST, with the response handed straight back.

Hosted Webhook

A public URL third-party systems can post to, Stripe, Typeform, your CRM.

Direct Tool Call

The whole workflow becomes a tool an AI agent can call mid-conversation.

System Data Event

React to platform events, a call ends, a record changes, a lead is created.

Kilevel automation canvas with the Automation Assistant proposing a call-analysis graphAutomation running parallel AI-to-AI simulated conversations against a flow
Enlarge

Build It on the Canvas, or Just Describe It

Here the assistant was asked, in one sentence, to read incoming calls at a law firm and email whenever a prospect or a churn risk appears. It returned the whole graph, trigger, LLM classifier, conditional branch, email node, as a reviewable list of node additions, with the email body and its interpolated placeholders already written.

The Node Catalog

Each node does exactly one thing and shows what goes in and what comes out. Wired together they cover pipelines that would otherwise take three separate tools and a cron job.

ONE THING EACHIn, out, wired togetherTriggerAI stepBranchActionResult
One node, one job: what goes in and what comes out is visible at every pad, and chained together they are the pipeline.

AI & Conversation

Put a model in the middle of the pipeline, or an entire conversation.

  • AI LLM Inference
  • Trigger AI Conversation
  • Interact with Flow Session
  • Loop with Flow
  • Trigger Work
  • Agent Task

Logic & Loops

Branch, fan out, merge back, and iterate, with no code required.

  • Conditional (True / False)
  • Switch (case branches)
  • Converge (join branches)
  • For Loop
  • While Loop
  • Return

Data & Integrations

Read and write your own data stores, or reach anything with an endpoint.

  • Query / Create / Update / Delete Record
  • API Call (any HTTP endpoint)
  • MCP Call
  • Tool Call (local or global)
  • Call System Function
  • Modify / JavaScript

Collections & Campaigns

Score a list with AI, then turn the result into calls, AI or human.

  • Collection Analysis (AI scoring & classification)
  • Create Call Job (AI outbound)
  • Create Human Campaign
  • Trigger AI Conversation (call, chat, SMS, WhatsApp)

Media Generation

Produce images, speech and video inside the same run that decided to make them.

  • Image Generation
  • Audio / Speech Generation
  • Video Generation
  • Video Merge, trim, scale, slideshow

Human in the Loop & Output

Pause for a person, show something to a reader, answer a caller.

  • Collect User Input (link, inbox, email, API)
  • Display Content (JSON, HTML, Markdown, media)
  • Webhook Response
  • Invoke Automation (sync, async, fire-and-forget)

Testing & Benchmarking

Grade your own agents on a schedule and branch on the score.

  • Benchmark Score (LLM judges + deterministic checks)
  • Run Benchmark suite
  • Interact with Flow Session (simulated, with assertions)
  • Loop with Flow (multi-round simulated conversation)

And Whatever Is Not on This List

The catalog grows with every release. And where no node exists yet, that is still not the end of it: an HTTP call reaches any endpoint, MCP connects third-party tool servers, and a JavaScript node handles whatever is left.

  • Any REST or GraphQL endpoint, with your own auth
  • Any MCP server, and every tool you already built
  • JavaScript for the transformation nothing else covers

What Teams Actually Build With It

Not toy examples. Each of these fits on a single canvas.

Score a lead list overnight, then call the winners

Schedule trigger at 02:00 → Collection Analysis scores every lead against your ICP → Conditional keeps only those above 7 → Create Call Job launches an AI outbound campaign on them at 09:00 local time. Nobody touched a spreadsheet.

Schedule 02:00Collection AnalysisScore > 7?Create Call Job

Nightly regression test for your voice agent

Every night, Loop with Flow runs twenty simulated callers against your booking agent, each with a different persona and an awkward request. Benchmark Score grades the transcripts, and if the score drops below last week, a Conditional branch emails the team before anyone is on a real call.

ScheduleLoop with Flow ×20Benchmark ScoreBelow last week?Email team

Refunds over €500 need a human yes

A support agent triggers the refund workflow mid-call. Under €500 it executes straight away. Over it, Collect User Input parks the run and sends a manager an approve/deny link by email, the run resumes the moment they tap one.

Tool callAmount > 500?Collect User InputIssue refund

Inbound webhook → enrich → CRM → callback

A form post hits your hosted webhook. An API Call enriches the company from a data provider, Create Record writes the contact, Trigger AI Conversation places a callback within sixty seconds, and Webhook Response hands the form back a confirmation id, all in one run.

Hosted WebhookAPI Call enrichCreate RecordAI callbackWebhook Response

A content factory that runs itself

LLM Inference writes this week's script → Image Generation produces the frames → Audio Generation voices it → Video Generation animates the clips → Video Merge assembles the slideshow with the audio track. The finished file lands in your storage, ready to post.

LLM scriptImage GenAudio GenVideo GenVideo Merge

Give your voice agent a superpower

Publish any workflow as a Direct Tool Call and your live agent can invoke it mid-sentence: check stock across three systems, reserve a slot, or price a quote, then keep talking with the answer in hand.

Agent mid-callDirect Tool CallCheck 3 systemsAnswer in hand

Watch a queue until it clears

A While Loop polls an external job every thirty seconds, a For Loop fans out over each returned item, and Converge merges the branches back into a single summary once the last one lands.

While LoopPoll jobFor LoopConverge

Workflows that command other workflows

Invoke Automation calls a shared sub-workflow synchronously when you need its result, asynchronously when you don't, or fire-and-forget when it is somebody else's problem. Trigger Work hands the whole objective to an autonomous Work agent instead.

Invoke Automationsync / asyncTrigger WorkResult

Route a task to whoever should have it

Agent Task hands work to an AI agent, a named human, or an entire Agent Pool. In Async mode the run suspends until it is genuinely completed, so the workflow and the org chart stay in step.

Agent TaskAI · human · poolAsync suspendCompleted
AI Assistance

And you do not have to build any of it by hand

Everything on this page is fully buildable and editable with AI assistance, as everything else on Kilevel is. Describe the automation you want and the assistant creates and modifies whatever is necessary to make it real, not just the text fields.

WHAT YOU WRITEOne sentenceWHAT IT BUILDSEverything under it
One sentence on top, everything it takes underneath: the model step, the tool, the data store and the message that goes out, each one traced back to the words it came from.

A complete, executable graph

Describe the outcome and the assistant returns the whole automation, every node configured, every connection drawn, ready to run. Not a sketch you then have to wire up, and not prose describing what you should build.

Tools and integrations, not just prompts

It builds the tools your workflow needs from scratch, parameter schemas, execution plans, the API calls and record operations behind them, so an integration that does not exist yet is created rather than left as a TODO.

Variables and data wiring

External variables, data sources and the mapping from one node's output to the next node's input are worked out and filled in, including sensible fallbacks for when a lookup comes back empty.

Email and SMS content written for you

Where the workflow notifies somebody, the assistant writes it: the subject line, the email body, the SMS text, the placeholders it should interpolate. You review the wording rather than starting from a blank field.

Reviewed as a diff, never as a black box

Every proposal arrives as a list of explicit edits, nodes added, node data changed, connections drawn or removed, each with the reason it is part of the plan. Accept it, reject it, or change it before anything touches your canvas.

It says what it assumed, and asks

Rather than inventing quietly, it lists the assumptions and placeholders it used and asks the focused follow-up questions it actually needs answered. What it does not know yet is visible instead of buried in a node.

The same assistance runs through the whole platform: flows, agents, state graphs, tools, data stores and campaigns are all built and edited the same way.

Versioning & Run History

Every edit creates a version you can compare and restore. Every run keeps its full node-by-node trace, inputs, outputs, branch taken, duration and cost, so debugging a workflow from three weeks ago is reading, not guessing.

MCP & Tool Ecosystem

Call MCP servers directly from a node, or reuse any tool you have already defined for your agents. Whatever your voice agent can do, your workflow can do too, and the other way round.

Drop to Code When You Need To

A JavaScript node handles the transformation no visual builder should attempt, and Modify reshapes payloads in place. The escape hatch is there, so the canvas never has to become a programming language.

Cost & Usage Accounting

Model calls, tool calls, generated media and call minutes are metered per run and per node, so the price of an automation is a number you can see rather than a surprise at month end.

Reusable Sub-Workflows

Build the messy part once, the CRM sync, the enrichment chain, the compliance check, and invoke it from everywhere else. Fix it in one place and every caller gets the fix.

Anything
With an Endpoint

HTTP, MCP servers, your data stores, your tools, and JavaScript for whatever is left

Whenever
It Needs to Happen

On a schedule, from your backend, from a third-party system, or mid-conversation

100%
Traceable Runs

Every run stores input, output, branch, duration and cost for each node

0
Lines of Required Code

JavaScript is there when you want it, never because you have to

Next step

Ready to Transform Your Call Operations?

Join Europe's largest infrastructure enterprises already running their call operations on Kilevel with premium AI quality.

FAQ

Frequently Asked Questions

Everything you need to know about Kilevel.

Kilevel is a full-stack AI operations platform for businesses that communicate at scale. It unifies phone calls, WhatsApp, SMS, email, and web conversations under a single AI-native operating system, with visual workflow automation, omnichannel inbox, AI conversation analysis, and real-time operational control. From solo operators to enterprise teams, Kilevel runs autonomously across your entire communication stack.

Legacy IVRs follow rigid scripts. Chatbots handle text in isolation. Kilevel is an AI-native operations platform that handles real phone calls, WhatsApp, SMS, email, and web conversations simultaneously, with genuine contextual understanding. Agents adapt mid-conversation, book appointments, trigger follow-up automations, analyze every interaction, and hand off to humans when appropriate. The entire stack runs from a single platform: inbound queue, outbound campaigns, post-call intelligence, and operational reporting.

Yes. You can build and test your AI agent for free using our library of ready-made industry templates or by starting from scratch. Design call flows, configure channels, and connect integrations before going live. When you deploy, you pay a monthly subscription fee, which already includes a bundle of free AI minutes per month. Any usage beyond the included allowance is billed on a pay-as-you-go basis. No seats, no surprise fees.

No seats, no per-user charges. Kilevel combines a monthly subscription with usage-based pricing: each plan includes a pool of free AI minutes per month, and additional usage beyond that is billed at a per-minute rate. Building, testing, and configuring agents is free. Once live, costs scale predictably with your volume. Enterprise customers with high-volume commitments can discuss custom pricing agreements.

Most teams ship their first agent within a day. Kilevel comes with a library of industry-specific templates that cover the most common call flows and channel configurations out of the box. Pick a template, configure your agent's persona and rules, connect your tools, and deploy, no code required. Custom flows are built visually, and the AI flow assistant can generate an entire flow structure from a single descriptive sentence.

Kilevel gives your team leverage, not a replacement. AI agents absorb the volume of after-hours calls, common questions, appointment bookings and multilingual conversations, so your staff can focus on complex cases that genuinely need a human. Built-in sentiment analysis and configurable handoff triggers mean the AI always knows when to step aside.

The platform, the database and your recordings run on Google Cloud in Frankfurt, Germany, and the telephony infrastructure sits in a German data centre. Speech and language providers are used through their EU endpoints wherever the provider offers one. Where a provider processes outside the EU, that transfer runs on Standard Contractual Clauses, and every such provider is named with its processing region in our public Trust Center. An Article 28 data processing agreement applies from day one, with no separate negotiation, and we never use your data to train models.

Yes. Agents can detect a caller's language and respond accordingly, or you can configure language-specific flows per channel. This is particularly relevant for European businesses serving customers in German, French, Spanish, Dutch, and other languages alongside English, all within the same platform, without duplicating your entire agent setup.

No. The platform is designed for operators first. Flow building, agent configuration, channel setup, and integration connections are all no-code. Developers who want deeper control get a full REST API, webhooks, MCP-compatible tool discovery, and prompt-level customization, but none of it is required to run a production deployment. Non-technical teams operate Kilevel every day.

Completely. Every flow, agent behavior, escalation rule, and analysis signal is configurable, visually, without code. You define the tone, language, fallback responses, and handoff conditions. Advanced users can go further with prompt modules, templating parameters, flow templates, and a full REST API. If your workflow is unusual, Kilevel almost certainly supports it.

Complete control. You define tone, language, permitted topics, and response templates using prompt modules and templating parameters, reusable building blocks your agents draw from consistently. Escalation rules trigger human handoff based on sentiment, topic, or conversation outcome. Every configuration is fully testable in a sandbox before it touches a real customer.

You have full control over what your agent says. Define tone, language, and exact response templates. Escalation rules let you specify when a conversation gets transferred to a human, based on topic, negative sentiment, or repeated failed attempts. Everything is testable before it goes live, and you can iterate on agent behavior at any time.

Yes, and often without any setup at all. Kilevel supports MCP (Model Context Protocol), which means it can automatically discover and digest integrations from modern CRMs, ERPs, and data platforms. For everything else, there are webhooks, a REST API, and pre-built connectors. Your data flows in and out on your terms.

Both directions are fully supported. Kilevel uses MCP (Model Context Protocol) to automatically discover and integrate modern CRM and ERP systems, often with zero connector setup. In the other direction, Kilevel's REST API lets your own tech stack trigger calls, campaigns, and automations externally, and pull conversation results, analysis, and outcomes back into your systems on demand.

Yes, automatically. Kilevel scales concurrent lines dynamically, whether you're handling 10 conversations or 10,000, the infrastructure adjusts without manual intervention. The Operations Control Center gives you live visibility into concurrency, queue depth, and agent performance, so you're never operating blind at scale.

Your data sits in Frankfurt, Germany: platform, database and recordings on Google Cloud, telephony in a German data centre. Credentials are encrypted at the column level with AES-256-GCM, every query is scoped to its owning account, sub-users carry project-specific roles, and administrative actions are written to a reviewable audit trail. We process only on your documented instructions and never train models on your data. The full subprocessor list, with the processing region of each, is published in our Trust Center.

Kilevel agents are designed to manage uncertainty without frustrating the caller. They can ask clarifying questions, offer alternate paths, or escalate to a live operator, automatically, based on rules you set. The Attention Suite enables immediate human takeover mid-conversation without any disruption to the customer experience.

Kilevel agents handle uncertainty without derailing the experience. They can ask clarifying questions, reroute the conversation along alternate paths, or escalate to a live operator, all automatically, based on configurable rules. The Attention Suite lets operators intervene instantly mid-call, taking over the conversation without the customer noticing any disruption.