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Kilevel

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All-Inclusive Platform Capabilities

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Outbound & Inbound Suites

Launch high-performance automated outbound call campaigns or receive fallback calls dynamically with instant human-first call redirection.

Flow Building Studio

Industry leading AI-assisted flow generation capabilities and advanced prompt scoring systems to construct dialog scripts automatically.

Hybrid Talking Widgets

Web widgets supporting complete voice calling, real-time typing chat, or hybrid talking configurations directly on your web pages.

Built-in Kilevel CRM

Manage appointments, Personnel allocations, client promotions, user feedback forms, scheduling calendars and contact registries centrally.

API, Webhooks & MCP

Retrieve live session data, trigger calls programmatically per automation, and tap into MCP servers for secure tool executions.

Modular Flow Marketplace

Get instant access to dozens of free, highly professional pre-designed flow templates per specific industry, category and language.

Live Whisper & listening

Silently listen to live conversations, whisper real-time insights to agents mid-call, and monitor neural metrics instantly on screen.

GDPR & European Servers

Full enterprise compliance with maximum GDPR standards. Secure hosting exclusively on high-fidelity European cloud servers.

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FAQ

Frequently Asked Questions

Everything you need to know about Kilevel.

Kilevel is a full-stack AI operations platform for businesses that communicate at scale. It unifies phone calls, WhatsApp, SMS, and web conversations under a single AI-native operating system — with visual workflow automation, omnichannel inbox, AI conversation analysis, and real-time operational control. From solo operators to enterprise teams, Kilevel runs autonomously across your entire communication stack.

Legacy IVRs follow rigid scripts. Chatbots handle text in isolation. Kilevel is an AI-native operations platform that handles real phone calls, WhatsApp, SMS, and web conversations simultaneously — with genuine contextual understanding. Agents adapt mid-conversation, book appointments, trigger follow-up automations, analyze every interaction, and hand off to humans when appropriate. The entire stack — inbound queue, outbound campaigns, post-call intelligence, and operational reporting — runs from a single platform.

Yes. You can build and test your AI agent for free using our library of ready-made industry templates or by starting from scratch. Design call flows, configure channels, and connect integrations before going live. When you deploy, you pay a monthly subscription fee — which already includes a bundle of free AI minutes per month. Any usage beyond the included allowance is billed on a pay-as-you-go basis. No seats, no surprise fees.

No seats, no per-user charges. Kilevel combines a monthly subscription with usage-based pricing: each plan includes a pool of free AI minutes per month, and additional usage beyond that is billed at a per-minute rate. Building, testing, and configuring agents is free. Once live, costs scale predictably with your volume. Enterprise customers with high-volume commitments can discuss custom pricing agreements.

Most teams ship their first agent within a day. Kilevel comes with a library of industry-specific templates that cover the most common call flows and channel configurations out of the box. Pick a template, configure your agent's persona and rules, connect your tools, and deploy — no code required. Custom flows are built visually, and the AI flow assistant can generate an entire flow structure from a single descriptive sentence.

Kilevel gives your team leverage, not a replacement. AI agents absorb the volume — after-hours calls, common questions, appointment bookings, multilingual conversations — so your staff can focus on complex cases that genuinely need a human. Built-in sentiment analysis and configurable handoff triggers mean the AI always knows when to step aside.

Yes. Kilevel runs on European cloud infrastructure and is fully GDPR-compliant. Your data stays within European borders by default — no transatlantic transfers. Enterprise customers can opt into isolated database deployments for strict data residency requirements. Security, encryption, and compliance are not add-ons; they are built into the platform's foundation.

Yes. Agents can detect a caller's language and respond accordingly, or you can configure language-specific flows per channel. This is particularly relevant for European businesses serving customers in German, French, Spanish, Dutch, and other languages alongside English — all within the same platform, without duplicating your entire agent setup.

No. The platform is designed for operators first. Flow building, agent configuration, channel setup, and integration connections are all no-code. Developers who want deeper control get a full REST API, webhooks, MCP-compatible tool discovery, and prompt-level customization — but none of it is required to run a production deployment. Non-technical teams operate Kilevel every day.

Completely. Every flow, agent behavior, escalation rule, and analysis signal is configurable — visually, without code. You define the tone, language, fallback responses, and handoff conditions. Advanced users can go further with prompt modules, templating parameters, flow templates, and a full REST API. If your workflow is unusual, Kilevel almost certainly supports it.

Complete control. You define tone, language, permitted topics, and response templates using prompt modules and templating parameters — reusable building blocks your agents draw from consistently. Escalation rules trigger human handoff based on sentiment, topic, or conversation outcome. Every configuration is fully testable in a sandbox before it touches a real customer.

You have full control over what your agent says. Define tone, language, and exact response templates. Escalation rules let you specify when a conversation gets transferred to a human — based on topic, negative sentiment, or repeated failed attempts. Everything is testable before it goes live, and you can iterate on agent behavior at any time.

Yes — and often without any setup at all. Kilevel supports MCP (Model Context Protocol), which means it can automatically discover and digest integrations from modern CRMs, ERPs, and data platforms. For everything else, there are webhooks, a REST API, and pre-built connectors. Your data flows in and out on your terms.

Both directions are fully supported. Kilevel uses MCP (Model Context Protocol) to automatically discover and integrate modern CRM and ERP systems — often with zero connector setup. In the other direction, Kilevel's REST API lets your own tech stack trigger calls, campaigns, and automations externally, and pull conversation results, analysis, and outcomes back into your systems on demand.

Yes, automatically. Kilevel scales concurrent lines dynamically — whether you're handling 10 conversations or 10,000, the infrastructure adjusts without manual intervention. The Operations Control Center gives you live visibility into concurrency, queue depth, and agent performance, so you're never operating blind at scale.

Kilevel runs on European cloud infrastructure and is fully GDPR-compliant by design. Data stays within EU borders by default — no transatlantic transfers. Enterprise customers can opt into isolated database deployments for strict data residency or sovereignty requirements. Encryption, access controls, and audit logging are built into the platform, not added as options.

Kilevel agents are designed to manage uncertainty without frustrating the caller. They can ask clarifying questions, offer alternate paths, or escalate to a live operator — automatically, based on rules you set. The Attention Suite enables immediate human takeover mid-conversation without any disruption to the customer experience.

Kilevel agents handle uncertainty without derailing the experience. They can ask clarifying questions, reroute the conversation along alternate paths, or escalate to a live operator — all automatically, based on configurable rules. The Attention Suite lets operators intervene instantly mid-call, taking over the conversation without the customer noticing any disruption.